Contact Prosper Labs
Our team is on standby 24/7 — the form below averages a 5-minute response time. Questions about a product, your order, tracking, or international shipping? We're here.
Send Us a Message
⚡ 24/7 support team · 5-minute average reply. Messages route directly to support@prosperpeps.com.
Our team monitors the contact form around the clock. Average reply time: 5 minutes. Messages route directly to support@prosperpeps.com.
Order & Tracking Support
Need your tracking number? Log in to your account portal to see live tracking on every shipped order, or include your order number here and we'll send it straight back.
International Orders
We ship worldwide with no minimum order — just check out as normal. A flat $50 import fee is added automatically and shipping is calculated at checkout: DHL (1–3 days) or USPS (6–10 days). Spend $1,000 or more and standard shipping is free and the import fee is waived. Questions about your country? Use the form with subject "International Order / Shipping".
Research Questions
Have a question about a specific compound, reconstitution protocol, or purity documentation? Our scientific team is here to help.
Wholesale & Affiliates
Interested in wholesale pricing or our affiliate program? Reach out and our team will send you our current rates and terms.
Complaints & Reporting a Problem
If something is wrong — a product, an order, our marketing, the conduct of anyone representing us, or content on this site you believe is unlawful — we want to hear about it directly.
How to file a complaint: email support@prosperpeps.com with the word Complaint in the subject line, or use the contact form on this page and select the complaint subject. Include your order number if the complaint relates to a purchase.
What happens next: we acknowledge every complaint within 1 business day and reach a resolution within 7 business days. If a complaint concerns illegal content or unlawful conduct, it is escalated immediately and resolved within the same 7-business-day window. You will receive our decision and the reasoning in writing.
If you disagree with the outcome: reply and ask for escalation, and it will be reviewed by someone other than the person who handled it first.